COVID-19 Update

While we are in level 2 there will be some things that look different on our mountains to ensure we keep everyone safe.

Below we’ve outlined what you can expect when visiting our mountains at level 2.

While you are visiting our mountains, we ask that you follow the government guidelines for level 2. This includes not travelling or gathering with more than ten people, maintaining physical distancing, maintaining good hygiene, staying home if you are unwell and being kind to one another.

What to expect at level 2

Health, safety & skiing at Level 2

The health and safety of all our customers and staff is of the upmost importance to us. Some of the things you can expect under level 2:

  • We will be following government guidelines for level 2
  • Covid-19 QR codes will be placed around the mountain so you can check-in on the government app
  • We are asking all staff and guests to stay home if they are unwell
  • Increased cleaning especially in high-traffic areas and surfaces
  • We will be following government guidelines in regard to PPE
  • We have increased our educational messaging around the mountain reminding guests about safe hygiene practices and physical distancing
  • Please be patient and give each other space on the mountain
  • We continue to follow the government and Ministry of Health’s guidelines. You can find out more here – covid19.govt.nz

Visiting our mountains

If you are visiting our mountain under level 2 you must have a MyPass card or get one as soon as you arrive. This is the card that your ski pass is loaded on. These cards allow us to meet our contact tracing requirements and you will need to scan them to get onto chairlifts and into our dining areas.

If you don’t have a MyPass card when you arrive on mountain, you must visit our Guest Services team first to register your details and get a card.

If you do have a MyPass card already then we ask that you head straight out on to the slopes. Our indoor spaces will be controlled areas where we will have limited capacity.

Managing Physical Distancing

At level 2 we will need to limit capacity on our mountain to ensure we can responsibly manage physical distancing and keep everyone safe.

At Mt Hutt this means we will reach capacity when our base area carparks are full.

We will be counting cars at the info booth and asking guests to move slowly through here to enable counting. There will be space for 550 multiple occupancy vehicles and 50 single occupancy and we will not operate shuttles.

When we reach capacity we will be operating a one down, one up system. 

We do expect to reach capacity on fine weather weekends so encourage guests to think about a mid-week visit. 

We appreciate your understanding for the responsibility we have to ensure all guests can maintain physical distancing while enjoying the slopes. 

Zones on our mountains and what they mean

Each mountain will have different coloured zones to provide information about what is expected in each area. These will be coloured red, orange and green.

Red zones represent confined areas. These zones are places like our restaurants where we will be limiting capacity to 100 people, implementing 1x metre physical distancing, and ensuring contact tracing is undertaken.

Orange zones represent controlled areas. These zones are places that include places like our retail shops and lift queues. In these areas 1x metre distancing is required, and contact tracing will be implemented through MyPass cards.

Green zones are uncontrolled areas. These are places like the slopes, car parks and decking areas. Here we encourage you to keep 2x metres distance from those not in your bubble and maintain good hygiene.  

You can find a map of Mt Hutt Zones here. 

Getting to our mountain and transport

At level 2 we will need to limit capacity on our mountain to ensure we can responsibly manage physical distancing and keep everyone safe.

At Mt Hutt this means we will reach capacity when our base area carparks are full.

We will be counting cars at the info booth and asking guests to move slowly through here to enable counting. There will be space for 550 multiple occupancy vehicles and 50 single occupancy and we will not operate shuttles.

When we reach capacity we will be operating a one down, one up system. 

We appreciate your understanding for the responsibility we have to ensure all guests can maintain physical distancing while enjoying the slopes. 

Please treat your car as your base lodge. Leave your picnics and your bags in them.

 

Guest services and rentals

Our Guest Services and Rental areas are orange zones which mean we ask that you maintain 1x metre distancing from anyone not in your bubble.

Our rental team can still provide you with all the gear you need to enjoy the slopes. We will be regularly sanitizing helmets, boots, clothing and ski poles.

Lift queues and chairlifts

Our lift queues, chairlifts, gondolas, surface lifts and T-Bars are considered orange zones. This means you can stand in queues and travel on chairlifts with others in your bubble. But you must keep a 1x metre distance between yourself and other guests you don’t know. Just remember tip to tail while in the queue!

On our triple chair we will only allow single bubbles on the lift together, on our quad and six seater we will leave 2x spaces between bubbles. 

We do ask that when you are using chairlifts, gondolas or T-bars you wear gloves.

Our staff will be disinfecting every chair, gondola and t-bar and other high touch points around the lift areas daily.

With physical distancing in lift queues things might move a little slower than usual so we appreciate your patience and kindness while everyone enjoys the slopes.

Food & Beverage

Our F&B areas will be operating under the Ministry of Health guidelines for hospitality. We appreciate your patience with us at level 2 as we will have limited capacity in our restaurants and take away café areas.

Mt Hutt

Hubers Hutt will operated as restaurant with table service only and guests will need to scan their MyPass cards. Our tables will be spaced appropriately and we’ll be keeping high cleaning standards.

The Sky High and 16Ten Cafes will be take away only and we won't be accepting keep cups. We ask that you maintain 2x metres distance from those not in your bubbles. We will have floor markings and signage to help you navigate this.

If you are bringing your own lunch to the mountain, please eat at your car so that we can keep enough space in the cafes and decks for those who have not brought their own food up the mountain. Our indoor dining areas will only be able to be accessed by those eating in our restaurants. We will also have reduced seating capacity on our deck areas to ensure everyone can maintain physical distancing.  

Our water bubblers will be disabled but you will still have access to the water fountain tap to fill your drink bottles.

SnowSports and Skiwiland

We will still be running snow sports lessons at level 2.

All lesson sizes will be limited to ensure the group can maintain appropriate safety and distancing.

We will still be operating Skiwiland.

Contact Tracing requirements

To be able to operate at level 2 we are required to ensure we can contact trace. We are implementing tracing through your MyPass cards which are the cards that your ski pass is loaded onto.

Through these cards we have the ability to trace your movements across the mountain as you collect rental gear, scan onto lifts and visit our dining areas.

In order to meet the contact tracing requirements, we ask for your help in ensuring your contact details are all up to date and you are registered correctly. You can find more information about how to do that here.

Our Staff

Our staff will be ensuring they do everything they can to keep themselves and our guests safe while on mountain.

Our staff who are feeling unwell will be asked to stay at home, or sent home if they become unwell on the mountain.  

We will be keeping track of all staff who are on shift every day.

We are going cashless

This year we won't be accepting any cash in our F&B outlets or in guest services to purchase products. 

Please ensure you have a debit or credit card, or you have loaded money on to your MyPass card prior to arriving on mountain. 

For more information

If you have any further questions please email info@nzski.com. Please remember we are experiencing a high number of calls and emails so appreciate your patience while we get back to you.

Other Information

What if I can't come to your mountain this year

If you can’t travel to New Zealand or our mountains during the 2020 season due to the Covid-19 pandemic or travel restrictions (which includes restricted domestic travel), we can roll your product over to a different date or to the 2021 season.

If you purchased Pass Protection and are unable to travel to New Zealand because of Covid-19, we can process refund requests.

If you have any further questions, please email our guest services team to discuss.

Operating hours

We are now open daily (weather and conditions permitting) 

First Tracks will run on weekends from Saturday 4th July, 8-9am.

The season will run until our scheduled closing date on Sunday 11th October.

 Coronet Peak Opens Friday 26 June

  • Open 7 days a week
  • First Tracks from 8-9am daily from 6 July - 13 September
  • Night Ski on Wednesday & Friday nights from 1 July - 28 August
  • Scheduled Closing Date is Sunday 27 September

The Remarkables Opens Saturday 4 July

  • Open daily during July school holidays, 4 - 19 July
  • Then open Saturday & Sunday, with potential for extra days to be added during the season
  • Then open daily during October school holidays
  • Scheduled Closing Date is Sunday 11 October
  • New Sugar Bowl Chairlift on track for early July opening