We’re really looking forward to winter and are hopeful that we will be able to get out on the mountain this year, as we are sure you are too. We’re currently planning for a couple of different scenarios as to what our season might look like and will keep this page updated with new information as we get closer to our scheduled season opening dates.
Our top priority is to look after the health and wellbeing of our community which means all our staff are working from home for the next four weeks. While we adjust to this new way of working and get our systems in place, we appreciate your understanding that it may take a little longer to get back to your queries.
We’ve answered some questions that many of you have below but if there’s anything else you’d like to ask us, please flick through an email to firstname.lastname@example.org.
Health and safety on our mountains
The health and safety of all our customers and staff is of the upmost importance to us. Coming into winter we will be enhancing our cleaning protocols to maintain a healthy mountain environment.
- Following government guidelines, all staff are currently working from home.
- Increased educational signage reminding guests and staff about safe hygiene practices.
- The interior surfaces of our buses wiped down twice every day with hospital grade disinfectant and a hospital grade air-conditioning disinfectant is sprayed into our ducting and coils every day.
- Enhanced cleaning protocols especially in high-traffic areas and surfaces
- We’ll continue to review guidelines and update our procedures to ensure we can provide you with a safe environment at our resort.
- We continue to follow the government and Ministry of Health’s guidelines. You can find out more here – www.covid19.govt.nz
I can’t get to New Zealand or your ski area, can I get a refund?
As our ski season is still a couple of months away we aren’t currently considering requests for refunds. We will continue to review the situation as we get closer to the season.
If you’ve purchased a multi-day pass, they can be used anytime during the season (between June – October) which gives you some flexibility.
If you can’t travel to New Zealand this year due to the Covid-19 pandemic or travel restrictions, we will roll your product over to the 2021 season.
If you are purchasing a 3 Peak Season Pass we encourage you to take up the Pass Protection product as it provides greater personal coverage during season.
Are your mountains opening on time?
We are! Our scheduled opening dates are as follows:
- Mt Hutt 5th June
- The Remarkables 6th June
- Coronet Peak 13th June
We’ll continue to monitor the situation as it gets closer to season opening and keep you updated if there are any changes.
I want to buy a pass.
With winter still a couple of months away you still have time to buy a pass and we’ve extended our Earlybird pricing for our Mt Hutt pass and Multi-Day passes until our season opens. We haven’t set an end date for the Earlybird sale as yet, but will give you plenty of notice so you don’t miss out on the 2020 season!
If you want to pay in instalments, our 3 and 6 instalment options are available until the 31st of March. From 1st April you will need to pay in full.
In the event that we’re unable to open at all this season we will offer to rollover products purchased for use in the 2021 season or provide full refunds.
If you are purchasing a 3 Peak Season Pass we encourage you to take up the Pass Protection product which provides greater personal coverage during season.
What if your mountains don’t open at all this winter?
We are still a couple months out from the start of our winter season, but in the unlikely event that we’re unable to open for the entire season we will offer to rollover products purchased for use in the 2021 season or provide full refunds.
What if your mountains only open for part of the season?
If mountain operations are disrupted or affected by the pandemic for a period of time, our cancellation and refund policies will be reviewed to be fair and flexible for our customers.
What if you can’t open everything?
If any facilities or areas on our mountains aren’t operational due to the Covid-19 pandemic, and this impacts your decision to ski with us then our cancellation and refund policies will be reviewed to be fair and flexible for our customers.