We are open and operating during Covid alert level 2. Please see below our FAQs for more information about visiting our mountains during this time.
If you have lessons or day passes booked with us over the period while we are closed please email email@example.com or call 0800 697 547. We appreciate your patience as we are experiencing a high number of calls and emails.
Level 2 FAQs
What to expect on our mountain at level 2
New Zealand has a four tier Covid alert level system, and we are currently at level 2. You can find more information about the levels here.
The health and safety of all our customers and staff is so important to us, so while we are at level 2 we ask that you please remember these golden rules:
- Keep your distance
- Scan in on the Covid Tracer App
- Wear a mask or face covering on our ski buses, car park shuttles and while indoors (unless eating or drinking)
- Wear a mask or face covering while in queues and on the chairlifts
- Practice good hygiene
- Stay home if you are unwell
- Wash your hands and sneeze or cough into your elbow
We operated in a Covid environment in 2020 so have all our protocols in place to help keep people safe while they are on our mountains. We continue to update these protocols in line with government guidelines and will make sure they are outlined here to refer to throughout the season.
Below we’ve outlined what you can expect while enjoying the slopes at level 2. Please note these requirements will be subject to change to adhere to Govt guidelines.
Visiting our mountains
New for 2021, we will have a scanning in 'gateway' with QR codes on the access road to the mountain where you can scan in using the Covid Tracer App from your car on your way up the access road. This may cause some slight delays to getting up the mountain do please bear with us.
If you are taking the Ski Bus, there will be QR codes to scan for each bus and then you will need to scan in again for the ski area.
We will also have QR codes (or pen & paper sign in for those without phones) on most doors as you enter our base buildings.
Please note that QR code scanning does not apply to children under 12, refer to covid.govt.nz for more information.
Please note that face masks are mandatory indoors, in queues, on chairlifts on our busses and shuttles.
Managing Physical Distancing
At level 2 we may need to limit capacity on our mountain to ensure we can responsibly manage physical distancing and keep everyone safe.
- At Mt Hutt this means we will reach capacity when all carparks are full
- At Coronet Peak this means we will reach capacity when car park 5 is full.
- At The Remarkables this means we may reach capacity when car park 4 is partially full.
Please check the snow report on our websites for daily information around conditions and capacity management.
Physical Distancing at Level 2
Under level we require guests to distance 2x metres between bubbles in all public spaces indoors and outdoors, except for the following:
- Cafes and restaurants will be limited to 50 people with 1x metre between different bubbles.
- Lift queues require 1x metre physical distancing.
- Chairlifts will be fully loaded without physical distancing, in order to minimise congregation in queues and wind swing. Face coverings and gloves must be worn.
- On buses or carpark shuttles, face coverings must be worn, and physical distancing is encouraged where possible.
Zones on our mountains and what they mean
Each mountain will have different coloured zones to provide information about what is expected in each area. These will be coloured red, orange and green. Please note we require that you scan in using the Covid Tracer App when arriving on the mountain.
Red zones represent confined areas. These zones are places like our restaurants where we will be limiting capacity to 100 people, implementing 1x metre physical distancing and require that you are wearing a mask or face covering unless eating/drinking.
Orange zones represent controlled areas. These zones include places like our retail shops. In these areas 2x metre distancing is required (apart from on chairlifts and lift queues), and we ask that you wear a mask or face covering. Face coverings are required to be worn for the whole duration of your chairlift ride, from the queue, through loading and until you have safely unloaded.
Green zones are uncontrolled areas. These are places like the slopes, car parks and decking areas. Here we encourage you to keep 2x metres distance from those not in your bubble and maintain good hygiene.
Getting to our mountain and transport
If you are driving up the mountain, please scan in on your way up the mountain via the Covid Tracer App, we will have a scanning in gateway on the access road where you can scan from your car. You can then drop your passengers and gear off at our drop zones before parking. This will allow us to reduce the number of guests who need to take a carpark shuttle.
Our buses and car park shuttles will be encouraging physical distancing where possible while we are in level two. Please scan in on the Covid Tracer App when you get on and fill the bus or shuttle from back to front.
It is mandatory to wear a face covering on our buses and shuttles.
While you are in the car parks waiting for car park shuttles, please keep a 2x metre distance between you and people you don’t know. We may also ask you to load and unload your own gear from the bus or shuttles.
We appreciate your patience as it may take us a little longer to move everyone about.
The interior surfaces of our buses will be regularly wiped down with disinfectant and an air-conditioning disinfectant will be sprayed into our ducting and coils every day.
Guest services and rentals
Our Guest Services and Rental areas are orange zones which mean we ask that you maintain 2x metre distancing from anyone and wear a mask or face covering.
Our rental team can still provide you with all the gear you need to enjoy the slopes. We will be regularly sanitizing helmets, boots, clothing and ski poles.
Lift queues and chairlifts
Our lift queues, chairlifts, gondolas, surface lifts and T-Bars are considered orange zones. This means you must keep a 1x metre distance between yourself and other guests in the queues. No spacing is required on the chairlifts.
Face coverings are required to be worn for the whole duration of the ride (for ages 12 and over) from the start of the queue, through loading and until you have safely unloaded. Just remember tip to tail while in the queue!
We do ask that when you are using chairlifts, gondolas or T-bars you wear gloves too.
Our staff will be regularly disinfecting every chair, gondola and t-bar and other high touch points around the lift areas.
With physical distancing in lift queues things might move a little slower than usual so we appreciate your patience and kindness while everyone enjoys the slopes.
Food & Beverage
Our F&B areas will be operating under the Ministry of Health guidelines for hospitality. We appreciate your patience with us at level 2 as we will have limited capacity in our restaurants and take away café areas.
We have created two 50x person dining spaces in our Sky High Cafe area. Our tables will be spaced appropriately, and we’ll be keeping high cleaning standards.
Sixteen10 will be take-away only and serve coffee, cabinet food and cold drinks. We will have menus along our queues to speed up the process.
Opuke Kai will have counter service inside, and where we serve alcohol we will have seated, single server table service. We will have a bar outside on the deck when the weather allows.
All our outlets will have floor markings, plenty of signage, partitions and friendly staff to help you navigate social distancing.
If you are bringing your own lunch to the mountain, please picnic at your car so that we can keep enough space in the cafés and decks for those who have not brought their own food. Our indoor dining areas will only be able to be accessed by those eating in our restaurants. We will also have reduced seating capacity on our deck areas to ensure everyone can maintain physical distancing.
Our water bubblers will be disabled but you will still have access to the water fountain tap to fill your drink bottles.
SnowSports and Skiwiland
We will still be running snow sports lessons at level 2.
All lesson sizes will be limited to ensure the group can maintain appropriate safety and distancing.
We will still be operating Skiwiland.
Our staff will be ensuring they do everything they can to keep themselves and our guests safe while on mountain.
Our staff who are feeling unwell will be asked to stay at home or are sent home if they become unwell on the mountain.
Refunds or cancellations
If you can’t travel to New Zealand or our mountains during the 2021 season due to Covid-19 or travel restrictions, please get in touch with us at firstname.lastname@example.org.
If you are visiting our snow centre, please scan in via the Covid Tracer App, wear a face mask and keep a 2x metre distance between yourself and others.
We are cashless
We have become a cashless mountain.
Please ensure you have a debit or credit card, or you have loaded money on to your MyPass card prior to arriving on mountain.
You can load money on to your MyPass card by logging into your account on our website.
For more information
If you have any further questions, please email email@example.com. Please remember we are experiencing a high number of calls and emails so appreciate your patience while we respond to your enquiry.