COVID-19 Update

COVID-19 Protection Framework (traffic lights) 

The current New Zealand government guidelines for Covid-19 can be found here: https://covid19.govt.nz/

New Zealand ski areas will be able to operate in 2022 under the COVID Protection Framework. Ski areas will implement all required public health measures and if required, make operational adjustments to ensure they comply with any gathering limit restrictions.

Face masks must be worn on all NZSki transport, including carpark shuttles. They will not required on lifts or gondolas this season. 

The health and safety of our guests and staff is of the utmost importance.

We ask that you refrain from visiting our Mountains or Snow Centre if you have Covid-19, are awaiting test results or you are experiencing Covid-19symptoms. Guests should comply with any applicable isolation requirements found here: https://covid19.govt.nz/isolation-and-care

Please see our general cancellation and refund policy for Terms and Conditions relating to Covid-19 and our operations.

For International Guests:

We’re looking forward to welcoming our overseas guests back to our New Zealand mountains but understand that there may be some uncertainty around booking international travel, for the 2022 winter season. New Zealand is currently operating under the Covid Protection (Traffic Light) Framework, where Red, Orange and Green settings represent differing levels of government restrictions to limit the impact of Covid-19.

For peace of mind, if guests who normally reside outside of New Zealand are unable to travel to New Zealand, due to border closure mandated with either their respective countries or the New Zealand government, then affected guests are eligible for a full credit or refund on their purchased products. In the case of Season Pass products, you are required to purchase Pass Protection to be eligible for a refund or credit in this situation.

Please be aware that certain criteria apply, refund requests received after the 31st of October for the winter season you purchased the product for will not be considered and the purchased products forfeit.

Applications for refunds can be made through our Guest Services team who are contactable at info@nzski.com. Claims must be supported by evidence including but not limited to a doctor's certificate, evidence of travel restrictions, or cancellations.

 

Red

Health & safety on our mountain

The health and safety of all our customers and staff is of the utmost importance to us. We are following government guidelines for RED – here are some of the things you can expect:

  • Our dining offering will be adjusted to adhere to RED hospitality requirements 
  • Masks are mandatory indoors - in our buildings, buses and shuttles (for those 12 years +)
  • Sanitising stations will be placed around the base building
  • Increased cleaning especially in high-traffic areas and surfaces
  • We continue to follow the government and Ministry of Health’s guidelines. You can find out more here – www.covid19.govt.nz

Vaccination Passports

You are not required to provide your proof of vaccination on our mountains for the 2022 winter season.

Chairlift Rides

Masks will not be required on our chairlifts or in our lift loading areas for the 2022 winter season.

Food & Beverage

Our F&B areas will be operating under the Ministry of Health guidelines for hospitality. We have limited capacity for up to 200 people, seated and separated. 

Masks are mandatory indoors, unless eating or drinking. 

We appreciate your patience with us in RED.

Contact Tracing

No longer required.

Events

Scheduled events will be reviewed to see if they can operate safely under the Red requirements as stated by the Ministry of Health. Please see our events page for updates and event details.

Our Staff

Our staff will be ensuring they do everything they can to keep themselves and our guests safe while on mountain. 

We are cashless

We have become a cashless mountain. Please ensure you have a debit or credit card, or you have money loaded on to your MyPass card prior to arriving on mountain.

You can load money on to your MyPass card by logging into your account on our website.

Refunds or Cancellations

For our full refund policy please see our Terms and Conditions.

For more information

If you have any further questions, please email info@nzski.com

Orange

Health and safety on our mountain

The health and safety of all our customers and staff is of the upmost importance to us. We are following government guidelines for ORANGE – here are some of the things you can expect: 

  • Masks are mandatory indoors - in our buildings, buses and shuttles
  • Sanitising stations will be placed around the base building
  • Increased cleaning especially in high-traffic areas and surfaces
  • We continue to follow the government and Ministry of Health’s guidelines. You can find out more here – www.covid19.govt.nz

Vaccination Passports

You are not required to provide your proof of vaccination on our mountains for the 2022 winter season.

Chairlift Rides

Masks will not be required on our chairlifts or in our lift loading areas for the 2022 winter season.

Food & Beverage

Our F&B areas will be operating under the Ministry of Health guidelines for hospitality. In ORANGE, there are 1m physical distancing requirements and face coverings are encouraged. 

Contact Tracing

No longer required.

Events

Scheduled events will be reviewed to see if they can operate safely under any Orange requirements as stated by the Ministry of Health.

Please see our Events page for updates and event details.

Our Staff

Our staff will be ensuring they do everything they can to keep themselves and our guests safe while on mountain. 

We are cashless

We have become a cashless mountain. Please ensure you have a debit or credit card, or you have money loaded on to your MyPass card prior to arriving on mountain.

You can load money on to your MyPass card by logging into your account on our website.

Refunds or Cancellations

If you cannot travel to Mt Hutt due to a Government imposed travel restriction due to Covid 19, we will refund your event entry and credit your product. 

If you contract Covid 19 (which would prevent you from visiting Mt Hutt) we will refund you upon proof of your illness.

Please email info@nzski.com to organise.

For more information

If you have any further questions, please email info@nzski.com or visit us at our Snow Centre in central Queenstown. 

Green

At Green, there are no restrictions. We encourage you to keep up good health behaviours.